https://developer-community.sage.com/topic/7605-what-is-the-24-hour-rule-for-lufthansacustomer%E2%81%95service%E2%81%95representative-csr/ https://developer-community.sage.com/topic/7605-what-is-the-24-hour-rule-for-lufthansacustomer%E2%81%95service%E2%81%95representative-csr/