https://data.norfolk.gov/nominate/430962
Scheduling and Staffing Issues: Staffing challenges, such as high turnover rates, training needs, and scheduling conflicts, can exacerbate the problem. If the airline has not scaled its customer service team adequately, especially during high-demand periods, the existing workforce may struggle to manage the influx of calls.
- Technical Limitations: Technical issues with phone systems can also contribute to the problem. Outdated or overburdened telecommunication systems may not handle high call volumes effectively, leading to frequent busy signals for callers.
Scheduling and Staffing Issues: Staffing challenges, such as high turnover rates, training needs, and scheduling conflicts, can exacerbate the problem. If the airline has not scaled its customer service team adequately, especially during high-demand periods, the existing workforce may struggle to manage the influx of calls.
- Technical Limitations: Technical issues with phone systems can also contribute to the problem. Outdated or overburdened telecommunication systems may not handle high call volumes effectively, leading to frequent busy signals for callers.
Scheduling and Staffing Issues: Staffing challenges, such as high turnover rates, training needs, and scheduling conflicts, can exacerbate the problem. If the airline has not scaled its customer service team adequately, especially during high-demand periods, the existing workforce may struggle to manage the influx of calls.
- Technical Limitations: Technical issues with phone systems can also contribute to the problem. Outdated or overburdened telecommunication systems may not handle high call volumes effectively, leading to frequent busy signals for callers.
Scheduling and Staffing Issues: Staffing challenges, such as high turnover rates, training needs, and scheduling conflicts, can exacerbate the problem. If the airline has not scaled its customer service team adequately, especially during high-demand periods, the existing workforce may struggle to manage the influx of calls.
- Technical Limitations: Technical issues with phone systems can also contribute to the problem. Outdated or overburdened telecommunication systems may not handle high call volumes effectively, leading to frequent busy signals for callers.
Scheduling and Staffing Issues: Staffing challenges, such as high turnover rates, training needs, and scheduling conflicts, can exacerbate the problem. If the airline has not scaled its customer service team adequately, especially during high-demand periods, the existing workforce may struggle to manage the influx of calls.
- Technical Limitations: Technical issues with phone systems can also contribute to the problem. Outdated or overburdened telecommunication systems may not handle high call volumes effectively, leading to frequent busy signals for callers.
Scheduling and Staffing Issues: Staffing challenges, such as high turnover rates, training needs, and scheduling conflicts, can exacerbate the problem. If the airline has not scaled its customer service team adequately, especially during high-demand periods, the existing workforce may struggle to manage the influx of calls.
- Technical Limitations: Technical issues with phone systems can also contribute to the problem. Outdated or overburdened telecommunication systems may not handle high call volumes effectively, leading to frequent busy signals for callers.
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